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PETS & SERVICE ANIMALS

POLICY

Team Members will be aware of the Pets & Service Animals Policy as it applies specifically to Otonomus Hotels. Otonomus Hotels will allow dogs on property as “pets”, all other types of animals are not permitted on property. Service animals are not pets. A service animal is a dog/miniature horse that is individually trained to do work or perform tasks for a person with a disability. Animals whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA.

PROCEDURE
General Pet Policy:

  1.  Otonomus Hotels will allow up to two (2) dogs per residences as “pets”, all other types of animals are not permitted on property
  2. A pet must not exceed 60 pounds, or in the case of multiple pets, they must not exceed 60 pounds combined. Height and length restrictions apply: pets can be no longer than 36 inches and no taller than 36 inches.
  3. A mandatory, non-refundable cleaning fee of $250 will be charged upon check in for pets reported to Front Desk. An additional $100 penalty will be charged for pets unreported and found in the residences.
  4. While the pet is in the residences, it is required to be supervised by the guest or crated at all times.
    A. At the time when Housekeeping services are provided, the housekeepers will not service the residences if the pet is left unattended.
  5. When the pet is out of the residences and on property, the pet is required to be on a leash and under the control of the handler.
  6. In the event the pet damages, soils/stains fabric or carpet beyond normal cleaning, additional charges will be assessed.
  7. A Pet Relief Area has been provided for the guest convenience.
    A. Guests will be advised to use this relief area and adjacent path to walk their pet. Pets will not be permitted in any other public areas for relief.
  8. The handler is required to pick up and properly dispose of any pet deposits in the residences and pet relief area.
  9. It is the guest’s responsibility to confirm with the Front Desk as to the locations outside of the guest’s residence where the pet is permitted.
    A. A pet is not allowed in public areas, including but not limited to: restaurants, fitness center, pool areas, meeting spaces, and/or common ret-ail spaces.
  10. Certain dog breeds have a reputation for being more aggressive than others. For the safety of all guests, these breeds are not allowed on property. Dog breeds may include, but are not limited to: Akita, Alaskan Malamute, Cane Corso, Chow Chow, Doberman Pinscher, German Shepherd, Husky, Great Dane, Mastiffs, Pit Bull, Sharpei, Rottweiler, Wolf Hybrids and Presa Canario (other dog breeds at discretion of Management).
  11. A pet will not be permitted to disturb other guests.
    A. Aggressive behavior, even for breeds not listed in Section 10, will not be permitted to stay on property.|

Service Animals

  1. Beginning March 15, 2011, dogs and miniature horses (height 24-34 inches, weight between 70-100 pounds) are recognized as service animals under Titles II and III of the ADA.
  2. A service animal is a dog/miniature horse that is individually trained to do work or perform tasks for a person with a disability.
    A. Examples of such work or tasks include guiding people who are blind, alerting people who are deaf, pulling a wheelchair, alerting or protecting a person having a seizure, reminding a person with mental illness to take prescribed medications, calming a person with Post Traumatic Stress Disorder (PTSD) during an anxiety attack, or performing other duties. Service animals are working animals, not pets. The work or task a service animal has been trained to provide must be directly related to the person’s disability.
    B. Animals whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA.
  3. Generally, Title II and Title III entities must permit service animals to accompany people with disabilities in all areas where members of the public are normally allowed to go.
    A. For example, in the hotel it would be inappropriate to exclude a service animal from areas such as dining rooms. However, it may be appropriate to exclude a service animal from kitchen areas where the animal’s presence may compromise a sanitary environment for food preparation.
  4. Under the ADA, service animals must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents these devices.
    A. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls.
  5. When it is not obvious what service an animal provides, only limited inquiries are allowed. Team members may ask two questions: (a) is the dog/miniature horse a service animal required because of a disability? and (b) what work or task has the dog/miniature horse been trained to perform?
    A. Team Members cannot ask about the person’s disability, require medical documentation, require a special identification card or training documentation for the service animal, or ask that the service animal demonstrate its ability to perform the work or task.
  6. A person with a disability cannot be asked to remove the service animal from property unless: (a) the service animal is out of control and the handler does not take effective action to control it, or (b) the service animal is not housebroken.
    A. When there is a legitimate reason to ask that a service animal be removed, team members must offer the person with the disability the opportunity to obtain the goods or services without the animal’s presence.
  7. The mandatory cleaning fee is waived for service animals.
    A. Damage caused by a person with a disability or their service animal will be charged according to the hotel’s standard procedures.
  8. Team Members are not required to provide care or food for a service animal.